Privacy Policy

INOX Secure Services respects the privacy of information provided through its website and platform. This Privacy Policy explains how information may be collected and used for operating the services.

1. Information We May Collect
Depending on the service, we may receive name, mobile number, email address, account details, business/merchant onboarding information, documents, delivery/service address, city, state, pincode, service preferences and other information voluntarily submitted by the user.

2. Location and Address Information
When a customer submits an address or location for a service request, it may be used by authorised INOX Secure personnel for service fulfilment, verification, support or a scheduled visit. The Contact Us page itself is only for INOX Secure's official company contact information and does not publish customer addresses.

3. How Information Is Used
Information may be used to create and manage accounts, process onboarding, provide services, manage orders, communicate with users, handle support requests, manage merchant/agent workflows, maintain records, prevent misuse and improve the platform.

4. Documents
Documents submitted for Merchant/Agent onboarding may be reviewed by authorised personnel for verification and approval purposes.

5. Sharing and Access
Information is intended to be accessible only to authorised users and personnel who need it for the relevant platform, service, support, verification or administrative function, except where disclosure is required or permitted by applicable law.

6. Security
INOX Secure uses reasonable technical and organisational measures within the platform to protect stored information. Users must also keep their account credentials confidential.

7. Retention
Information may be retained for as long as reasonably required for account, service, transaction, legal, security and administrative purposes, subject to applicable requirements.

8. Updates
This policy may be updated when the platform or applicable practices change. The latest published version on this website should be reviewed periodically.

9. Contact
For privacy questions or requests, use the official Contact Us page.