Shipping Policy

About Inox Secure

Inox Secure is a leading Indian local search engine offering services such as electronics, groceries, and more across India. Established in 2005, Inox Secure helps users connect with trusted businesses, enabling seamless transactions and real-time communication via chat.

Our 'Search Plus' platform and dedicated support for MSMEs allow businesses to establish an online presence, manage operations, and grow via lifetime free website tools and promotional support. Vendors benefit from a money-back guarantee, high visibility, and a strong referral network.

• 20+ city coverage and growing
• 3M+ users with 6M reviews (as of March 2025)
• Real-time chat for user-business communication
• Searchable marketplace and curated social platform
• Experienced team with proven monetization model

Delivery Areas

We offer delivery services across India in over 20+ major cities. Use your pincode on our website to check availability in your area. Service expansion is ongoing, and you may opt-in for alerts when delivery is available in your region.

Delivery Times

Our standard delivery windows include:

• Express Delivery: 2-3 working days (available in select areas)
• Standard Delivery: Within 7-10 days
• Scheduled Delivery: Choose a specific time slot (minimum working-hour window)

Delivery times depend on stock availability, warehouse proximity, traffic, and weather conditions.

Shipping Fees

Our delivery fee structure is as follows:

• Electronics Minimum order ₹19,999:if below ₹199 delivery fee
• Grocery Minimum order 499 : if below ₹49 delivery fee
• Express Delivery: Additional ₹199 (if available)

Memberships or special promotions may include discounted or waived delivery fees.

Order Tracking

Track your order in real-time via our website. You'll get updates on:

• Real-time delivery partner location
• Estimated arrival time
• Partner contact info
• Status updates via SMS and website notifications

Delivery Verification

To ensure secure delivery, we may request:

• OTP verification
• Signature confirmation
• ID check for high-value orders

Failed Deliveries

If delivery fails due to issues like incorrect address or customer unavailability:

• Our delivery partner will attempt to contact you
• Undelivered items may be returned to the warehouse
• You’ll be notified and can reschedule or request a refund

Installation Services

Professional installation available during checkout for eligible products. Conditions:

• Service fees depend on product type and complexity
• Subject to technician availability
• Scheduled as per customer convenience

Contact Us

For questions or help with shipping, contact us:

• Phone: +91 9680849577
• Email: support@inoxsecure.com
• Response Time: Within 24/7 support